CURRENT TENANT INFORMATION

Please note the office mobile number you may have used before moving in, is not available outside of office hours and is not an emergency line. If you need to contact us for any matter you should direct all calls and queries to the office line on 0116 2870334, or email us at lettings@oaktreelettings.co.uk

If you have an emergency at the property and the office is closed, you are advised to use common sense in dealing with the matter. We would only acknowledge extreme emergencies as needing attention for example: pipes bursting, to the extent that damage is being caused to the property. In this instance, we would suggest you would call a local contractor to only stop further damage being caused. You would need to submit the invoice for works to us and if we feel the call out was justified, we would ask the landlord to reimburse you. If the call out was deemed to be a non emergency and something that could have waited until the office is open, it is unlikely you would be reimbursed.

We can recommend the following contractors in the local area, but would remind tenants that these contractors are not employed by Oaktree Lettings and do not have to attend if requested

Les Bullock of L & M Services on 07940736793

Jason Cliffe of JEC plumbing on 07814152929

We would remind tenants that lack of heating, hot water or washing facilities is not deemed to be an emergency and contractors should not be called out for this.

If you smell gas and suspect a gas leak, please call Cadent on 0800 111 999